Dow McCartney Ltd is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website dowmccartney.co.uk, you agree to the terms of this Privacy Policy.

1. Who We Are
Dow McCartney Ltd
Company Number: SC575314
Registered Address: C/O Braes Accountancy Ironworks Business Centre, Castlelaurie Industrial Estate, Falkirk, Stirlingshire, United Kingdom, FK2 7XF
Email: office@dowmccartney.co.uk
We are a construction company based in the Edinburgh and Lothians offering home extensions, refurbishments and new builds.

2. What Information We Collect
We may collect and process the following personal data:
a. Information You Provide
• Name
• Email address
• Phone number
• Postal address
• Company name (if applicable)
• Project details or enquiries
b. Automatically Collected Data
• IP address
• Browser type and version
• Device type and OS
• Date/time of visit
• Pages viewed
• Referring website

We use cookies and analytics tools to improve website performance. See our Cookie Policy for more details.

3. How We Use Your Information
We process your data only when we have a legal basis under UK GDPR. This may include:
• To respond to your enquiries or project requests
• To provide and manage services
• To send updates or information you have requested
• To improve our website and services
• To comply with legal obligations

4. Legal Bases for Processing
We rely on the following lawful bases:
• Consent – when you opt in to marketing emails or request contact.
• Contract – when processing is necessary to fulfil a service or enquiry.
• Legal Obligation – for compliance with legal and regulatory requirements.
• Legitimate Interests – to manage and improve our business operations.

5. How We Share Your Data
We do not sell your data. We may share your data with:
• Service providers (e.g., web hosting, email services)
• Contractors or subcontractors (for project purposes only)
• Legal or regulatory authorities when required
• All third parties are required to respect your data and comply with UK data protection laws.

6. International Data Transfers
We aim to store and process your data within the UK or the European Economic Area (EEA). If data is transferred outside the UK/EEA, we ensure adequate protection (e.g., Standard Contractual Clauses).

7. How Long We Keep Your Data
We retain your data only as long as necessary:
• For contact and enquiry information: up to 12 months
• For contractual or legal records: up to 6 years

8. Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion (the “right to be forgotten”)
• Restrict or object to certain data processing
• Data portability
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact ICO:
Website: https://ico.org.uk
Phone: 0303 123 1113
To exercise your rights, contact us at: office@dowmccartney.co.uk

9. Security
We implement technical and organisational security measures to protect your data, including SSL encryption, firewall protection, and access controls.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.

12. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact us at:
Dow McCartney Ltd
Email: office@dowmccartney.co.uk